You didn’t start your business to run a business.
You started it because you love the work. Somewhere along the way, email, scheduling, admin, and client follow-up started eating the hours that should be going to the work only you can do. If you are successful and grow, often processes and work flows get added that begin to result in time loss issues, people wasting time searching for lost files, waiting for reports, or missing backups. We call these unforced error taxes. I wrote an article on how to eliminate those, it’s in our blog page.
Sound Familiar?
You’re answering emails at 9pm instead of relaxing after a hard day.
Your calendar is a mess, and bookings slip through the cracks.
Your website hasn’t been touched since it launched.
Social media feels like a full-time job you never signed up for.
You know you need help — but recruiting, interviewing, and onboarding people takes time you don’t have. Then, you pray they show up for work.
That gap — between the work you love and the business tasks that drain you — is exactly where we live.
What We Do.
Second Desk Consulting was created to give companies help where they need it. For small firms we are a skilled teammate at the desk next to yours: handling your Information Architecture, media, admin, and client-facing tasks so you can perform the work only YOU can do. For growth companies we help them eliminate choke points and work flow inefficiencies that drag on performance.
We’re not a call center. We’re not a faceless offshore agency. We aren’t even a local person who isn’t a business expert. We’re a small, hand-picked team, led by a seasoned consultant, that plugs into your business, learns how you work, and takes the friction off your plate — one task, one week, one client win at a time.
How It Works:
Interview — We learn your business, your pain points, and what success looks like.
Plan — You get a clear, no-pressure proposal built around your actual needs. This usually includes a summary of our conversation, an analysis of your website and other structures as needed, and a two week plan of action to address your immediate needs. Nothing happens until you approve the plan.
Support — Weekly progress reports with two-week reviews, and a team that just handles it.
Let’s Talk About Your Business
Built by a team that’s run businesses, not just supported them.